It takes considerable effort to choose a donor management software package and move your data into it. You don’t want to be forced to repeat the process in a year because the vendor went out of business. When considering a system, consider the vendor, too.
How long have they been in business? How many clients do they have, and how many staff members?
Most of the systems we include in this report have hundreds or thousands of clients. A vendor with a few hundred clients whose revenue covers expenses is likely to be as stable as any other company. Take your own preferences into account when thinking about company size. A small company might provide a more personal feel in their service, while a larger one might have more defined processes around upgrades and issues.