networkforgood.com
Network for Good’s donor management tool is a cloud-based, user friendly, all-in-one system that brings together CRM, fundraising, and communication capabilities. The main dashboard, which is not customizable, provides a snapshot of your organization’s overall year-to-date fundraising performance and activity. The charts on the page break out active and lapsed donor metrics (with buttons that allow users to click through to see all constituents in each group), recurring donors, and donor retention rates. Subsections of the site contain secondary dashboards with metrics specific to that area (e.g. Contacts, Giving, Communications) and allow you to run reports on data in the subsection.
Contact records contain both individual and organization records, as well as household records that show total household giving and combined giving history. You can track up to three email and two postal mail addresses for a contact; additional addresses require a custom field. All custom fields are grouped together in one section of a record, rather than integrated with other sections. Constituents can update their own profile information online and can also change or update credit cards used for recurring donations. The system supports one-time gifts, monthly giving, tribute gifts, and pledges. Online donations, form submissions, and ticket purchases are automatically added to the database, with no need for administrator review.
A rich set of built-in communication tools allows you to generate letters; send individual and broadcast emails; send broadcast text messages and run text-to-give, text-to-pledge, and text-to form initiatives; and record and send video acknowledgements, personal video messages, and group video messages to donors. While broadcast emails can be scheduled and donation acknowledgement emails are sent automatically, the system does not include any email automations that facilitated triggered email campaigns. All communications sent within the system are logged on constituents’ records; you can log external communications by using a bcc email address.
Network for Good provides numerous resources to assist fundraisers throughout the year, including a series of engagement plans developed by fundraising coaches focused on popular fundraising initiatives (e.g. Giving Tuesday, end-of-year giving) that will auto-create a set of tasks and sample content that aligns with best practices, which can be customized and used by nonprofits. Network for Good also provides personal fundraising coaches at a cost of $250 per month. Other features include event ticketing and a peer-to-peer fundraising tool.
In addition to the graphs and charts available on dashboards, the system includes approximately a dozen canned reports, and lets you create dynamic custom filters from nearly every field in the database to be used for custom reporting. Query results and reports can be exported as .CSV files. The system integrates with QuickBooks Online, and you can also set up queries to export transactions for import into other accounting systems.
Pricing starts at $2,400 per year for up to 1,000 contacts and includes an unlimited number of users, free implementation and data migration, and email, phone, and in-app chat/messaging support. Pricing for nonprofits with more than 10,000 contacts requires a custom quote, but an organization with 20,000 contacts could expect to pay around $6,000 per year.